Terms & Conditions

This site contains links to sites operated by persons and/or companies outside Oasis Occupational Therapy Services Limited. We provide these links for your assistance and information only. We are not responsible for the availability or content of these third party sites and we are not responsible for any of the goods or services available from these sites.

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

This site is owned and operated by Oasis Occupational Therapy Services Limited of 27 Old Gloucester Street, London, WC1N 3AX.

If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at / 0207 206 2654


1.1These are the terms and conditions on which we supply products to you whether they are goods or services (Products).

1.2Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if you have a problem and other important information.


2.1We are Oasis Occupational Therapy Services Limited established in England and Wales. Our company registration number is 10092327 and our registered office is at 27 Old Gloucester Street London WC1N 3AX. Our VAT number is 263 3740 08.

2.2You can contact us by telephoning us on 0207 206 2654 or by writing to us at .

2.3If we have to contact you we will do so by telephone or writing to you at the email address or postal address you provided to us in your order. “Writing” includes emails. When we use the words “write”, “writing” or “written” in these terms, this includes emails.


3.1Our acceptance of your order will take place when we write to you to accept it at which point a contract will come into existence between you and us.

3.2If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Products. This might be because of unexpected limits on our resources which we could not reasonably plan for, or because we do not provide Products to your area or because we have identified an error in the price or description of the Products.

3.3If we are unable to accept your order due to any of the above reasons, we will notify you in writing and refund any payment made to us as soon as possible but in any event with 14 days using the same payment method we received by us.

3.4We may assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.5Our website, leaflets/brochures are solely for the promotion of our Products. Unfortunately, we do not accept orders from or provide Products to addresses outside of London.


If you wish to make a change to the Products please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Products, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.


We may change the Products to:

(a) reflect changes in relevant laws and regulatory requirements e.g. consumer legislation.
(b) implement minor technical adjustments and improvements, for example to address health and safety.

These changes will not affect your use of the Products.


6.1We will supply the Products to you from the date set out in the order for the time period set out in the order or until we have completed the supply of Products. The estimated completion date for the Products is either set out in your order or will be until either you end the contract for the Products as described in Clause 7 or we end the contract by written notice to you as described in Clause 8. Time shall not be of the essence for the contract.

6.2If our Products are affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

6.3If you have asked us to provide the Products to you at your property and you do not allow us access to your property as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and Clause 7.3 will apply.

6.4As set out on our website, we will need certain information from you so that we can supply the Products to you, for example, e.g. address, contact number or GP information. We will contact you to ask for this information. If you do not, within a reasonable time of us asking for it, provide us with this information, or you provide us with incomplete or incorrect information, we may either end the contract (see Clause 8.1) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Products late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

6.5We may have to suspend the supply of Products to:

(a) deal with technical problems or make minor technical changes;
(b) update them to reflect changes in relevant laws and regulatory requirements;
(c) make changes to them.

6.6We will contact you in advance to tell you we will be suspending the supply of Products, unless the problem is urgent or an emergency. If we have to suspend the supply Products for longer than 14 days in any treatment phase we will adjust the price so that you do not pay for the Products while the supply of them is suspended. You may contact us to end the contract if we suspend the supply of the Products, or tell you we are going to suspend, in each case for a period of more than two weeks and we will refund any sums you have paid in advance for Products not provided to you.

6.7If you do not pay us for the Products when you are supposed to and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the Products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Products. We will not suspend the Products where you dispute the unpaid invoice. We will not charge you for the Products during the period for which they are suspended. As well as suspending the Products can also charge you interest on your overdue payments.


7.1You may contact us at any time to end the contract for the Products, but in some circumstances we may charge you certain sums for doing so, as described below.

7.2If you are ending the contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any Products which have not been provided or have not been properly provided. The relevant reasons are:

(a) we have told you about an upcoming change to the Products or these terms which you do not agree to;
(b) we have told you about an error in the price or description of the Products you have ordered and you do not wish to proceed;
(c) there is a risk the Products may be significantly delayed because of events outside our control;
(d) we suspend the Products for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 14 days; or
(e) you have a legal right to end the contract because of something we have done wrong.

7.3If you are not ending the contract for one of the reasons set out in Clause 7.2, the contract will end immediately but we may charge you reasonable compensation for the net costs we will incur as a result of your ending the contract.

7.4Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.


8.1We may end the contract at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products, for example, personal information such as your address, contact number or details of your GP; or
(c) you do not, within a reasonable time, give us access to your property to enable us to provide the Products to you; or
(d) you act unreasonably by being threatening, violent or other; or
(e) there are health and safety concerns which may effect our ability to provide the Products; or
(f) your health deteriorates and you become hospitalised or we are unable to provide the Products to you due to your ill-health for a period of one month or more.

8.2If we end the contract in the situations set out in Clause 8.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

8.3We may write to you to let you know that we are going to stop providing the Products. We will let you know at least 14 days in advance of our stopping the supply of Products and will refund any sums you have paid in advance for Products which will not be provided.


9.1If you have any questions or complaints about the Products, please contact us using the details set out in Clause 2.2.

9.2We offer the following goodwill guarantee which is in addition to your legal rights and does not affect them. In the unlikely event there is any defect with the Products:

(a) if remedying the defect is impossible or cannot be done within a reasonable time or without significant inconvenience to you we will refund the price you have paid for the Products.
(b) in all other circumstances we will use every effort to repair or fix the defect free of charge, without significant inconvenience to you, as soon as we reasonably can and, in any event, within 14 days. If we fail to remedy the defect by this deadline we will refund the price you have paid for the Products.


10.1The price of the Products will be the price set out in our price list in force at the date of your order unless we have agreed another price in writing. We take all reasonable care to ensure that the prices of our Products are correct.

10.2You must make an advance payment of the full price of the Products, before we start providing them. We accept payment with debit or credit cards online and also by cash if you not purchasing Products online.

10.3If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

10.4If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.


11.1If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

11.2This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products.

11.3If we are providing Products in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the Products.

11.4We only supply Products for private use. If you use the good and/or Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


12.1We will use the personal information you provide to us to:

(a) provide the Products;
(b) process your payment for such Products; and
(c) if you agreed to this during the order process, to inform you about similar Products that we provide, but you may stop receiving these communications at any time by contacting us.

12.2We will only give your personal information to third parties where the law either requires us to do so.


13.1All rights, including copyright, on our website are owned by or licensed to us. Any use of our website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on our website for any purpose.

13.2We try to ensure that our website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use our website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using our website.


14.1We may transfer our rights and obligations under these terms to another organisation. We will always tell you if this happens and we will ensure that the transfer will not affect your rights under the contract.

14.2You may only transfer your rights or your obligations under these terms to another person with our written consent. We may withold our consent if appropriate.

14.3This contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.4Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.5If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.

14.6These terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts.

Cancellation Form

Please download the form below if you wish to cancel any current services you have with Oasis Occupational Therapy Services. You can fill out the form digitally in Acrobat or print out the form, fill in and then scan. Please send in all filled out forms to .

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